General terms
This document contains the General Terms and Conditions of the contract for the use of the services provided by Vita Trend EOOD through an online ordering website www.justcakes.bg (the General Terms and Conditions) and regulates the relations between Vita Trend EOOD and each of the users. on the website www.justcakes.bg
І. DEFINITIONS
In the interpretation and application of these General Terms and Conditions, the terms and expressions used will have the following meaning:
1.1. An "IP address" is a unique identification number that associates a device, Web page, or user resource in a way that allows it to be located on the World Wide Web.
1.2 Vita Trend EOOD is a trade company with UIC: 206023659, with registered office and address of management: Plovdiv, 2 Kom Str., and address for correspondence: Plovdiv, Trakia District, bl. 104А, tel .: (+359) 0896353619, e-mail: info@justcakes.bg, which provides the services subject to these General Terms and Conditions through the website administered by it: https://justcakes.bg/
1.3. justcakes.bg/The website justcakes.bg is a website through which USERS are given the opportunity to purchase and deliver food to the address specified by them.
1.4. "Electronic link" is a link indicated on a certain Internet page, which allows automated redirection to another Internet page, information resource or object through standardized protocols.
1.5. "Malicious actions" are actions or omissions that violate Internet ethics or harm individuals connected to the Internet or associated networks, including but not limited to sending junk mail (SPAM, JUNK MAIL), channel overflow (FLOOD), receiving access to resources with foreign rights and passwords, use of deficiencies in systems for their own benefit or information retrieval (HACK), carrying out actions that may qualify as industrial espionage or sabotage, damage or destruction of systems or information files ( CRACK), sending "Trojan horses" or inducing the installation of viruses or remote control systems, disrupting the normal operation of other Internet users and associated networks, and committing any action that may qualify as a crime or administrative violation under Bulgarian law or other applicable law.
1.6. A "website" is a part of a website, which can be composite or separate.
1.7. "Information system" means a device or system of connected devices which or any of which is intended to store, send or receive electronic documents.
1.8. "USER" is any person over 18 years of age who uses any of the services and resources provided through the call center justcakes and the website justcakes.bg.
1.9. "User Content" is any data, information, text, opinions and comments that the USER has on justcakes.bg in order to be available through the Website justcakes.bg for all other USERS.
1.10. "Server" is a device or system of connected devices on which or any of which is installed system software to perform tasks related to storing, processing, receiving or transmitting information.
1.11. "Website" is the designated place on the global Internet, accessible through its unified address (URL) via HTTP or HTTPS and containing files, programs, text, sound, picture, image, electronic links or other materials and resources.
1.12. "Accidental event" is an unforeseen circumstance of an extraordinary nature at the time of concluding the contract, which makes its implementation objectively impossible.
1.13. "Commercial communications" are advertising or other communications representing, directly or indirectly, the goods, services or reputation of a person engaged in a trade or craft business or in a regulated profession.
II. SUBJECT OF THE CONTRACT
2.1. Vita Trend EOOD, through the Justcakes.bg Website, provides on-line to the USER the services provided in these General Terms and Conditions (the “Services”), in strict compliance by the latter with the requirements specified in these General Terms and Conditions.
2.2. The relations between the USERS and justcakes.bg in connection with the offering, access and use of paid services through the Justcakes.bg Website are settled according to the rules described in the General Terms of Use of the respective paid services available through the Justcakes.bg Website.
III. APPLICABLE FIELD. AGREEMENT WITH THE GENERAL TERMS AND CONDITIONS
3.1. These General Terms and Conditions apply to the relations with the USERS who have not registered on the website justcakes.bg ("unregistered USERS").
3.2. The text of these General Terms and Conditions is available on the Internet on a website with the address https: // justcakes.bg in a way that allows its storage and reproduction. An electronic link to the Website, containing the text of these General Terms and Conditions, is located on each page of the Justcakes.bg Website. With each use of the services and resources of the Justcakes.bg Website, the USERS declare that they are acquainted with these General Terms, agree with them and undertake to comply with them.
3.3 In the order process, by ticking the box "and pressing the virtual button "Order", the USER, respectively the parent or guardian of the USER, makes an explicit electronic statement within the meaning of the Electronic Document and Electronic Signature Act, declaring that he is familiar with these General Terms, accepts them, agrees with them and undertakes to observe them.
V. CONCLUSION OF THE CONTRACT
5.1. The agreement between the parties shall take effect from the moment of reaching an agreement, objectified in the manner specified in item 3.2 or item 3.3.
5.2. The contract is concluded in Bulgarian.
5.3. The Agreement is valid for the unregistered USERS - until the termination of the use of the Services under item 2.2 .;
VI. CHANGES IN THE GENERAL TERMS AND CONDITIONS
6.1. In view of the periodic additions and modifications of the Services, their improvement and expansion, as well as in connection with possible legislative changes that reflect on them, the General Terms and Conditions may be changed unilaterally by Just Cakes. This change may also be made in case of change in the type, nature or technology of the provided Services, in case of termination of the provision of certain Services, as well as in case of change in the economic conditions.
6.2. When making changes to the General Terms, Just Cakes brings them to the attention of USERS by publishing them on the Website justcakes.bg. Just Cakes gives the USERS a two-week period to get acquainted with the changes in the General Terms and Conditions, after which they take effect.
VII. RIGHTS AND OBLIGATIONS OF THE USER
7.1. The USER himself provides the client equipment (terminal devices for Internet access and relevant software applications) and Internet access necessary for the use of the services provided by Vita Trend EOOD.
7.2. The USER has the right to access on-line the Services provided through the Justcakes.bg Website, subject to the conditions and requirements for access.
7.4. The USER undertakes when using the services provided by Just Cakes not to load, have on a server of Just Cakes and not to make available in any way to third parties User content - information, data, text, messages and any other materials or electronic links to materials:
a. contrary to the Bulgarian legislation, the applicable foreign laws, the present General Terms and Conditions, the Internet ethics, the rules of morals and good manners;
b. containing violence (including violence against animals), agitation for violence, humiliation of human dignity, threat to life and bodily integrity of man;
c. with pornographic or sexually explicit content;
e. containing clearly identifiable bodies of victims of accidents and other serious incidents;
f. insulting a religion or containing religious agitation;
g. representing a trade or official secret or other confidential information;
with. which are subject to the intellectual property rights of third parties, except with the consent of the right holder;
i. infringing any property or non-property rights or legitimate interests of third parties;
j. promoting discrimination based on sex, race, education, age and religion or preaching a fascist, racist or other undemocratic ideology;
k. damaging the good name of another and calling for a forcible change in the constitutional order, for the commission of a crime, for violence against the person or for incitement to racial, national, ethnic or religious hatred;
l. containing information inciting or facilitating the commission of terrorist activity;
m. containing information about foreign passwords or access rights without the consent of their holder, as well as software for access to such passwords or rights;
7.5. The USER undertakes when using the services provided by Vita Trend EOOD:
a. not to perform malicious actions within the meaning of these General Terms and Conditions;
b. to notify Just Cakes immediately of any case of committed or discovered violation when using the provided services;
c. not to present himself as another person;
e. not to use methods leading to forced loading of content unwanted by Internet users ("pop-up", "blind link" and the like).
7.6. The USER has the right at any time at its own discretion to terminate the use of the Services provided by Vita Trend EOOD by terminating the use of the Services under item 2.2. From the moment of termination of the use of the services under item 2.2., The contract between the parties shall be considered automatically terminated.
7.7. The USER may access and use any content published on the Justcakes.bg Website, including User Content, only for personal use for non-commercial purposes in compliance with the requirements of these General Terms.
7.8. The USER undertakes not to exercise and not to try to gain unauthorized access to the services provided by justcakes.bg by intercepting and using foreign passwords or any other methods, not to circumvent, damage or otherwise interfere with the normal operation of technical or software applications on the Justcakes.bg Website that prevent or restrict access to foreign electronic mailboxes, administrative panels, computer systems and networks related to the services provided.
VIII. RIGHTS AND OBLIGATIONS OF Vita Trend EOOD
8.1. Vita Trend EOOD undertakes to take due care to provide the USER with an opportunity for normal use of the Services.
Just Cakes policy for accepting and satisfying complaints
WE, Vita Trend EOOD are committed to confirm the date and time of delivery of your order.
8.1.1. Terms of delivery by cities
• Plovdiv - delivery for each order within the city BGN 3.9 for orders under BGN 49 and free delivery above this amount.
8.1.2. The minimum value of an order
8.1.3. The minimum value of an order is BGN 10,
8.1.4. Vita Trend EOOD guarantees the taste characteristics and nutritional qualities of the delivered products under your order within 72 (seventy-two) hours, as of the moment of the order. In view of this, Vita Trend EOOD recommends that you consume the products delivered to you within the above-mentioned period. After this period, Vita Trend EOOD is not responsible for the taste characteristics and nutritional qualities of the delivered products.
8.1.5. If a discrepancy is found between your order and the delivered products in terms of quantity and quality, you have the right to file a complaint in accordance with the Consumer Protection Act. For your complaint you need to notify us within 60 minutes from the time of delivery of your order, and the notification is considered submitted by email to info@justcakes.bg. If your notification of a complaint is made after this deadline, Vita Trend EOOD is not obliged to follow the policy for accepting complaints.
8.1.6.bCalls to telephone 0896353619 are charged at the price of one call, the price of which is determined by the individual tariff plan of each user with the telecommunications company whose services he uses.
8.1.7. In all cases of incorrect execution of your order, except for those related to an undelivered item / product, your complaint will be recognized as justified only if you present to the supplier the product from which you are dissatisfied, in an amount not less than two thirds of what was delivered.
8.1.8. Time guarantees do not apply to all orders. Orders over 10 items require more preparation time and therefore the delivery time needs to be extended. Each customer will be promptly informed of the delivery time while placing their order or subsequently.
8.1.9. This Policy for accepting and satisfying complaints does not apply in case of force majeure, including the occurrence of reasons related to adverse weather conditions.
8.2. Vita Trend EOOD does not have the obligation and the objective ability to control the way in which the USER uses the provided Services, and is not responsible for the purposes and activities of the USER in connection with the use of the Services, as well as for the type and nature of User Content. Vita Trend EOOD has no obligation to monitor the information stored on its servers or made available when providing the Services, nor to seek facts and circumstances indicating the commission of illegal activities by the USER through the use of the Services.
8.3. In accordance with the requirements of the current Bulgarian legislation, Vita Trend EOOD stores information materials and resources located by the USER on a server of justcakes.bg, and has the right to provide them to the competent state authorities in cases where this is necessary to preserve the rights, the legal interests and security of Vita Trend EOOD or of third parties, as well as in the cases when the same are required by the respective state bodies in due order.
8.4. Vita Trend EOOD has the right to place on each of the pages of the Website justcakes.bg, including in electronic links, advertising banners and other advertising forms for goods and services offered by "Cherry-Mary" EOOD or third parties, as well as electronic links and advertising banners pointing to websites outside the control of Vita Trebd EOOD. Vita Trend EOOD is not responsible for the content, accuracy and legality of such Internet pages or resources and of services or resources that have become available to the USER when using the services of the Website justcakes.bg
8.5. Vita Trend EOOD has the right to send commercial messages to USERS in order to offer information and advertisements about its own or offered by other companies goods and / or services, to make inquiries on various issues, to conduct surveys and other . By accepting these General Terms and Conditions, the USER agrees to receive commercial communications from Vita Trend EOOD.
8.6. Vita Trend EOOD has the right, but not the obligation, at its discretion and without notice to suspend access to and / or remove User Content, when it contradicts the requirements set forth in these General Terms and Conditions.
8.7. Vita Trend EOOD has no obligation to suspend access to and / or remove User Content published on the Justcakes.bg Website at the request of the USER who posted it.
8.9. Vita Trend EOOD reserves the right to temporarily or permanently suspend the provision of specific Services available through the Justcakes.bg Website, by notifying the USER with a message on the relevant websites or in his User profile.
IX. INTELLECTUAL PROPERTY
9.1. By posting User Content in any form on the Justcakes.bg Website, the USER grants Vita Trend EOOD the non-exclusive right to use, record, store, distribute it publicly on the Internet, including offering access to an unlimited number of persons to it. in a way that allows this access to be exercised from a place and at a time individually chosen by each of them, without remuneration for it and without territorial restrictions (for the whole world). The right under the previous paragraph is granted for the time for which the User Content is located on the server of "" EOOD, as well as for a reasonable period after its removal or deletion.
9.2. When using the Services, subject to these General Terms, the USER has access to a variety of content and resources that are subject to copyright or other intellectual property rights of Vita Trend EOOD, other USERS or the persons indicated. The USER has access to the content for personal use in accordance with these General Terms and Conditions and has no right to use, record, store, reproduce, modify, adapt or publicly distribute intellectual property objects that have become available to him when using the Services. , except in the case of insignificant information intended for personal use, provided that the legitimate interests of the authors or other holders of intellectual property rights are not unduly prejudiced if the copying or reproduction is carried out for non-commercial purposes, as well as in case the respective content has been provided by him or has received the explicit consent of the respective right holders. Notwithstanding the above, the USER has no right to remove the marks for trademark and other intellectual property rights from the materials available to him, regardless of whether the holder of the respective rights is Vita Trend EOOD or another USER.
9.4. The intellectual property rights over all objects of intellectual property - materials, databases and other resources located on the Website, outside the User Content, located by the USERS of the Website justcakes.bg, are subject to protection under the Copyright and Related Rights Act and / or the Trademarks and Geographical Indications Act, belong to Vita Trend EOOD or to the respective person, who has transferred the right to use Vita Trend EOOD and cannot be used in violation of the current legislation.
9.5. In case the USER considers that his intellectual property rights have been violated by another user, he should notify Vita Trend EOOD in writing to the address of management indicated in these General Terms and Conditions or by letter sent to the e-mail address. , indicated for contact with Vita Trend EOOD. The notification shall contain a precise identification of the material alleged to have been published in infringement of intellectual property rights, an indication of the person or persons whose intellectual property rights have been infringed and the grounds on which those persons became holders of the relevant intellectual property rights. rights, as well as address and telephone number for contact with the USER. Just Cakes at its discretion shall take the actions specified in item 11.1. of these General Terms and Conditions.
X. RESPONSIBILITY. LIMITATION OF LIABILITY
10.1. Vita Trend EOOD takes care to provide the USER with an opportunity for normal use of the Services, but as long as their provision is free there is no obligation and does not guarantee that they will meet the requirements of the USER, nor that they will be continuous, timely or secure. By accepting these General Terms and Conditions, the USER declares that the use of the Services will be entirely at his risk and responsibility, and the parties agree that "Vita Trend" Ltd. is not responsible for any damage caused to the USER when using the Services.
10.3. Vita Trend EOOD is not responsible for the availability and quality of goods and content of services brought to the attention of the USER by publishing on the Website electronic links, advertising banners and messages for the sale of goods and provision of services by third parties and / or by attaching such to the text of the commercial messages sent to him at the address of the e-mail box indicated by him at his registration or generated at his registration. Insofar as the actions of these third parties are not under the control of Vita Trebd EOOD, it is not responsible for the illegal nature of the activities of third parties or for the emergence, guarantee, implementation, amendment and termination of obligations and commitments in connection with the proposed by third parties goods and services, and is not liable for damages and lost profits arising from these relationships.
10.4. Vita Trend EOOD is not responsible for non-provision of services in the event of circumstances beyond its control - in cases of force majeure, accidental events, problems in the global Internet and in the provision of services outside the control of Vita Trebd EOOD, problems due to the equipment of the USER, as well as in case of unauthorized access or intervention of third parties in the operation of the information system or servers of "Vita Trend" EOOD.
10.5. Vita Trend EOOD is not liable for damages caused to the software, hardware or equipment of the USER, or for loss of data arising from materials or resources sought, downloaded or used in any way through the Services provided.
10.6. Vita Trend EOOD is not liable to the USER and third parties for damages and lost profits caused by termination, suspension, change or restriction of the provision of any of the Services provided for the use of the Services, deletion, return, non-receipt , modification, loss, inaccuracy, inaccuracy, or incompleteness of articles, messages, materials or information used, recorded or made available through the Justcakes.bg Website
10.7. The parties accept that Vita Trend EOOD is not responsible for the non-provision of the Services or their provision with deteriorated quality as a result of tests performed by Vita Trend EOOD for the purpose of checking equipment, connections, networks, etc., as well as tests. aimed at improving or optimizing the provided Services. In these cases Vita Trend EOOD notifies the USER in advance of the possible temporary non-provision, respectively of the deteriorated quality of the Services.
10.8. By accepting these General Terms and Conditions, the USER declares that he is aware of the possibility of possible interruptions and other difficulties in the implementation of the Internet connection to the Website justcakes.bg, which may occur regardless of the care taken by "Vita Trend" Ltd. The USER declares that he will not claim any compensation from Vita Trend EOOD for lost profits, damages or inconveniences due to the occurrence of the above interruptions or difficulties of the Internet connection, including the capacity of this connection. .
10.9. Vita Trend EOOD is not responsible and does not owe compensation to a person whose personal data has been used by another person for the use of the Services provided by Vita Trend EOOD, regardless of whether or not he has given consent.
XII. BENEFITS
12.1. The USER is obliged to indemnify Vita Trend EOOD and all third parties for all damages and lost profits suffered by them, including for paid property sanctions, attorney's fees and other expenses, as a result of claims filed and / or paid indemnities to third parties in connection with materials that the USER has made available to third parties or has made available through the use of the Services provided by Vita Trend EOOD in violation of Bulgarian law, applicable foreign laws, these General Terms and Conditions or good manners, as well as in connection with other breaches of its obligations under these General Terms and Conditions.
12.2. Apart from the above, the USER undertakes to indemnify Vita Trend EOOD for all damages caused as a result of using the provided Services by third parties to whom the latter has provided his password or secret question and answer in violation of these General Terms.
Privacy policy
Your personal information
This privacy policy explains how we collect and process your personal data. Personal data means any information or set of information that identifies or could be used to identify you (along with other information). This includes information you share with us, what we learn from you, and the choices you make about the marketing messages you want us to send you. This policy explains how we process your personal data, what your rights are and how the law protects you.
We deliberately do not collect data related to children.
Changes in the legal framework for personal data protection
The legal framework for your data protection will change on 25 May 2018, when the General Data Protection Regulation (GDPR) will come into force in the European Union.
This privacy policy tells you more about most of your rights under the Regulation, but there may be other changes we will need to make to this privacy policy after May 25 - we will we notify each time we make a change to this policy. We may need to ask you to accept the changes or re-consent to the use of your personal data.
- Who are we and how can you contact us?
We are Vita Trend EOOD - Just Cakes, based in Plovdiv.
You can contact us by email at info@justcakes.bg
When we mention our website, we mean https://justcakes.bg/.
- How do we collect your personal data?
We may collect personal information about you in the following ways:
Data that you share with us:
- Data you give us when you register to use our services;
- Data that you share with us when you talk to us on the phone or provide us with business cards;
- Data that you send us in emails or letters to us;
- Data in connection with your participation in our promotions or events;
- Data that you send to us in the form of feedback.
- The data we collect about you
We may collect, use, store and transfer various types of personal data about you, which we have grouped as follows:
Identity details - name and date of birth;
Contact details - billing address, email address or phone numbers;
Financial data - data on bank accounts and payment cards;
Transaction details - details of payments from you and other details of services you have purchased from us;
Marketing and communication data - your preferences when receiving marketing messages from us, as well as your communication preferences.
We do not collect sensitive personal information about you. This includes details about race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political views, union membership, information about your health, and genetic and biometric data. We also do not collect information on criminal convictions and crimes committed.
- For what purpose do we process your personal data?
Your personal data enjoys legal protection.
We have the right to process your personal data only if we have a legal basis for it and the processing meets legitimate purposes. The objectives set out in this policy are:
- Goals required for the use of our services;
- Purposes for which you have given your explicit consent;
- Objectives required to fulfill the legal obligations of Just Cakes.
- Who do we share your personal information with?
Sometimes, in order to provide the services you have requested from us, we may share your personal information with external service providers.
We require all service providers with whom we share your data to respect the security of your personal data and to treat it in accordance with the law. We do not allow any of our service providers to use your personal data for their own purposes and we allow them to process your personal data only for certain purposes and in accordance with our instructions.
- Failure to provide personal data
In cases where we need to process your personal data in connection with a legal requirement or under the terms of a contract we have with you, and you are unable to provide this data upon request, we may be unable to perform the contract we have or attempt to we conclude with you (for example, to provide you with a product). In this case, we may not provide the product you want from us, but we will let you know if this is the case.
- Data protection
We have put in place appropriate security measures to prevent the accidental loss, use or access to your personal data in an unauthorized manner, alteration or disclosure. In addition, we restrict access to your personal information to those employees, external service providers and other third parties who have a legitimate right of access to it. They will process your personal data only according to our instructions and they are subject to the obligation of confidentiality.
We have put in place procedures to deal with any alleged breach of personal data and will notify you and the competent authorities of the breach when we are legally obliged to do so.
How long will we store your personal data?
We will only store your personal data for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of meeting legal, accounting or reporting requirements.
In order to determine the appropriate period for the storage of personal data, we take into account the volume, nature and sensitivity of personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve these objectives by other means, as well as the applicable legal requirements.
Marketing
We may use your personal information to notify you of relevant services and upcoming offers. We may use your personal information to send you marketing communications only if we have your consent or legitimate interest in doing so. You can ask us to stop sending you marketing messages at any time - you just need to contact us or use the links to unsubscribe from any message sent to you.
Your rights
The general regulation on personal data protection guarantees you a certain set of rights that you can exercise in connection with your personal data processed by us. In particular, you have:
- Right to receive a copy of the information we store
You can request a copy of the personal data we hold about you by sending us an email at info@justcakes.bg.
We will try to respond to all legitimate requests within a month. Sometimes it may take us more than a month to notify you.
- The right to tell us if the information we store is incorrect
You have the right to question any information we hold about you that you believe is incorrect or incomplete. Please contact us by e-mail at info@justcakes.bg if you wish to do so, and we will take reasonable steps to verify the accuracy of the information and, if necessary, correct it.
- Tell us that you want us to stop using your personal information
You have the right to:
objections to the use of your personal data;
or request that we delete your personal data;
or request a restriction on processing;
or ask us to stop using them if there is no need to do so (known as the right to be forgotten).
There may be legal grounds why we must retain or use your data, which we will share with you when you exercise any of the above rights.
- Withdrawal of consent
You may withdraw your consent to the use of your personal data at any time. Please contact us at info@justcakes.bg if you want to withdraw your consent. If you withdraw your consent, we may not be able to provide you with certain products or services.
Filing a complaint
Please let us know if you are not satisfied with the way we have used your personal data by sending us an email at info@justcakes.bg.
You also have the right to file a complaint with the Bulgarian Commission for Personal Data Protection, address: Bulgaria, 1592, Sofia, Prof. Tsvetan Lazarov ”;2; Phone: +359 2 91 53 518; Fax: +359 2 91 53 525; e-mail address: kzld@cpdp.bg, website:https://www.cpdp.bg/.
